FAQ
Frequently Asked Questions
General
Nurse Decoded is a nursing education and simulation lab built outside of traditional academic and clinical settings. We provide hands-on skills training, simulation-based learning, and practical education designed to bridge the gap between theory and real-world nursing practice.
Our approach is supportive, judgment-free, and grounded in trauma-informed education.
Our services are designed for:
- Nursing students
- Internationally Educated Nurses (IENs; pre- or post-licensure)
- New graduate nurses
- Experienced nurses seeking skill refreshers or transition support
If you are looking for a safe space to practice, ask questions, and build confidence—this is for you.
No. Nurse Decoded is not a college, university, or regulatory body. We do not grant academic credit or licensure. We operate as a professional education and simulation training centre that complements formal education and workplace learning.
Location & Access
Nurse Decoded is located in downtown Toronto, (one block west of Spadina Ave on Richmond St W) in close proximity to hospitals, post-secondary institutions, restaurants, and public transit.
Full address: 477 Richmond St W – Suite #803, Toronto, ON
Yes. The space is accessible and designed to support safe, inclusive learning experiences.
An onsite underground parking garage is available and run by Target Park:
- Entry is off of Brant St, just on the southeast corner of Richmond. (Black garage door with a down ramp that opens on approach).
- Payment can be processed online using this link: www.tap2park.ca/index.php and enter Site Code 6031 to pay.
- There is a $15 maximum flat rate on weekdays and an $8 maximum flat rate on the weekends.
- Alternatively, there are also paid Green P parking options available nearby, including street parking and public parking lots. Availability and rates vary by time of day. We recommend allowing extra time if driving.
- The location is also easily accessible by TTC.
Training & Learning
Offerings may include:
- Hands-on clinical skills practice
- Simulation-based learning
- Basic Life Support (BLS) for Healthcare Providers
- Clinical readiness and transition-to-practice workshops
- Documentation, communication, and professional practice refreshers
Training may be offered in individual, small-group, or organizational formats.
Most offerings are in-person and hands-on, using hospital-equivalent equipment
Online education, webinars, and learning resources are offered separately and clearly identified.
We use hospital-grade and simulation-equivalent equipment comparable to what learners encounter in clinical and workplace settings. This allows for realistic, high-quality practice and skill transfer.
Booking Your Session
Sessions are booked through the Book Now button on our website, which directs you to Square Appointments.
- Select the service category that applies to you
- Choose the number of hours you wish to book
- Create your client profile
- Select the specific skills you would like to work on from the drop-down list
- Submit your booking request
Once submitted, we ensure an appropriate instructor is available to provide safe, patient-supportive guidance before accepting the appointment.
Yes. Once your request is reviewed and accepted, an instructor will be scheduled to support your learning and ensure a safe, guided practice environment.
Payments & Cancellations
A card is required on file at the time of booking, in line with our cancellation policy. If there is a balance outstanding, it will be processed according to your selected service at the end of your session.
Payment options for bundled packages may include full payment at booking and eligible payment plans where available.
We kindly ask that you reschedule or cancel at least 24 hours before the start of your appointment.
- 24+ hours’ notice → Full refund or reschedule
- Less than 24 hours’ notice or no-show → Thirty percent (30%) of service fee is retained
In the event of a missed appointment or late cancellation, the retained deposit may be applied toward a future appointment, at our discretion.
Yes. Clients may reschedule or cancel their own appointments through Square before the 24-hour cut-off time. Appointments that have passed the cut-off or are prepaid cannot be cancelled online.
Certificates & Verification
Yes. Certificates are issued for certain structured workshops and certification courses.
For example:
- Basic Life Support (BLS) certification is issued through the Heart & Stroke Foundation when participants successfully complete the program requirements.
- Nurse Decoded workshops include a Certificate of Completion issued by Nurse Decoded, confirming participation in structured educational training.
For individualized hands-on practice sessions or skills coaching, participants typically receive a Verification of Practice or Participation instead of a formal certificate. This documentation confirms attendance and/or practice hours but is not an accredited or regulatory certificate.
A Verification of Practice is a formal document confirming that you participated in hands-on practice or training for a specified duration. It may be useful for:
- Personal professional records
- Employer discussions
- Reflective learning documentation
It does not replace accredited education or regulatory requirements.
The College of Nurses of Ontario (CNO) recognizes that professional learning can take many forms. Participants may choose to include their learning experience and verification documentation as part of their self-directed professional development records, where appropriate.
Organizations & Group Training
Yes. In addition to training at our site, Nurse Decoded collaborates with organizations to deliver education at their offices or clinical sites, where appropriate.
This includes customized group training, workshops, and skills sessions tailored to organizational needs.
Please visit our Partnerships page or contact us directly to begin a conversation about your goals and training needs.
If you’re unsure which option is right for you, we’re happy to help—reach out or book a consultation to explore your learning goals.
Build confidence and skills for your nursing journey. Nurse Decoded is your go-to resource for nursing education.
© 2026 Nurse Decoded Inc. All Rights Reserved.
Quick Links
- 477 Richmond St W, Suite # 803, Toronto, ON, M5V 3E7
- +1 (647) 945-4139
- info@nursedecoded.com
- @nursedecoded
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