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PRIVACY POLICY

Effective Date: February 28, 2026

1. ABOUT US

This Privacy Policy describes how Nurse Decoded Inc. (“Nurse Decoded”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information.

Nurse Decoded Inc. is an Ontario-based, for-profit corporation operating a clinical skills and simulation training lab located at:

803–477 Richmond Street West
Toronto, Ontario
M5V 3E7
Canada

Website: www.nursedecoded.com
Email: info@nursedecoded.com

2. ABOUT THIS PRIVACY POLICY

We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

This Privacy Policy applies to personal information collected through:

• Our website
• In-person clinical workshops and certification programs
• SMS and email communications
• Virtual workshops and webinars
• Event registrations
• Consultation bookings
• Payment processing systems
• Phone communications

We do not collect personal health information.

3. WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us.

A. Contact and Registration Information

When you register for a workshop, certification course, consultation, event, newsletter, or SMS communication, we may collect:

• Full name
• Email address
• Mailing address (if required for certification documentation)
• Phone number
• Professional designation (e.g., RN, RPN, IEN, student, PSW)
• Workshop participation details
• Certification completion records

We do not collect government-issued identification numbers.
We do not collect employer information unless voluntarily provided in open-ended communication.

B. Payment Information

Payments are processed through third-party providers including:

• Square
• Afterpay (via Square installment processing)
• QuickBooks
• Eventbrite (event registration platform)

We do not store full credit card numbers or banking details on our systems. Payment information is governed by the privacy policies of the applicable payment processors.

C. SMS Communications

If you opt in to receive SMS messages, we collect your mobile phone number and messaging preferences. SMS communications are delivered through Mailchimp or related messaging providers.

D. Booking and Virtual Platforms

When booking consultations or attending virtual sessions, we may collect information through:

• Koalendar (consultation scheduling)
• Zoom (virtual workshops and webinars; sessions are not recorded)
• Ooma (business phone communications)

E. Surveys and Feedback

We may collect personal information provided in:

• Post-workshop evaluations
• Course feedback forms
• Surveys or questionnaires

F. Website Tracking Technologies

Our website may use tracking technologies such as the Meta Pixel (Facebook/Instagram) to measure advertising performance and improve marketing relevance. These technologies may collect limited technical data such as IP address, browser type, device information, and website interaction data.

This information is used in aggregated form and does not include personal health information.

4. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to:

• Deliver training programs, workshops, and certification services
• Provide course completion documentation and certification records
• Send administrative communications including confirmations and reminders
• Send marketing communications (email and SMS) where consent has been obtained
• Provide consultation services
• Process payments and manage billing
• Improve our programs and website
• Comply with legal and regulatory obligations
• Prevent fraud and protect our business operations

We do not sell, rent, or trade personal information to third parties.

5. LEGAL BASIS FOR PROCESSING

We collect and process personal information in accordance with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA)
• Canada’s Anti-Spam Legislation (CASL)
• Applicable Ontario and Canadian laws

We rely on:

• Your consent
• The necessity of performing a contract (e.g., delivering a workshop you registered for)
• Legitimate business interests
• Legal compliance requirements

You may withdraw consent at any time, subject to legal or contractual limitations.

6. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share personal information with trusted third-party service providers that support our operations, including:

• Mailchimp (email and SMS communications)
• QuickBooks (payment processing)
• Square (payment processing and appointment messaging)
• Afterpay (installment payment processing via Square)
• Eventbrite (event registration management)
• Koalendar (consultation booking)
• Zoom (virtual workshops and webinars)
• Ooma (business phone services)
• Meta (advertising analytics and performance tracking)
• Website hosting and site management providers

These providers are contractually required to safeguard your information.

We may disclose personal information where required by law or legal process.

7. YOUR MARKETING CHOICES

Email Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our messages or by contacting us at info@nursedecoded.com.

SMS Communications

By providing your mobile number and opting in, you consent to receive automated text messages regarding workshops, certification reminders, event follow-ups, and related services.

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase
• You may opt out at any time by replying “STOP”
• You may reply “HELP” for assistance

If you opt out of marketing messages, we may still send non-promotional administrative communications related to your registration or certification.

8. RETENTION OF YOUR DATA

We retain personal information only as long as necessary for the purposes described in this Policy.

Financial records may be retained for up to seven (7) years in accordance with Canadian tax and accounting requirements.

Certification and training completion records may be retained for compliance, verification, and audit purposes.

When personal information is no longer required, it is securely deleted or anonymized.

9. INTERNATIONAL TRANSFERS

Some of our service providers may process personal information outside of Canada, including in the United States.

Where personal information is transferred outside Canada, we take reasonable measures to ensure appropriate safeguards are in place consistent with Canadian privacy laws.

10. YOUR DATA PROTECTION RIGHTS

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal retention requirements)
• Withdraw consent to marketing communications

To exercise these rights, contact us using the details below.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When updates occur, the Effective Date will be revised.

We encourage you to review this Policy periodically.

12. CONTACT US

Nurse Decoded Inc.
Privacy Officer
803–477 Richmond Street West
Toronto, Ontario
M5V 3E7
Canada

Email: info@nursedecoded.com